Returns & Exchanges

At D'Addario, we stand behind the quality of our products and offer a 30-day return window for items in their original, unopened packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all accessories and documentation are included to prevent damage during transit.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided through the portal and affix it clearly to the outside of your return parcel.

• 4.
  Receive Refund or Credit

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or issue store credit within 7-10 business days.