Frequently Asked Questions
Everything you need to know about shopping with D'Addario.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I know if a product is in stock?
Product availability is updated in real-time on our website. If an item is listed as 'In Stock,' it is ready to be shipped from our warehouse.
Are your products covered by a warranty?
All D'Addario products come with a standard manufacturer's warranty against defects in materials and workmanship to ensure you receive the highest quality goods.